Global Supply Chain Quality Management: Product Recalls and by Barbara B. Flynn, Xiande Zhao

By Barbara B. Flynn, Xiande Zhao

While there's sizeable examine surrounding production and design-related product risks, little has been written approximately provide chain product risks and the way they influence provide chain caliber administration. Filling this want, Global offer Chain caliber administration: Product remembers and Their influence draws jointly key insights and examine findings from an international study undertaking on product safeguard and recalls.

The e-book offers designated case stories of six prolonged worldwide offer chains inside of 3 industries: toys, foodstuff, and prescription drugs. those case reviews disguise U.S. businesses with provide chains that stretch into China and supply the views of either U.S. and chinese language executives. It contains assurance of numerous hugely publicized product remembers, together with Ford Pinto, additional power Tylenol, melamine-tainted milk, Mattel, and Toyota.

Presenting particular examples of either terrible and most sensible practices, the textual content provides firsthand money owed from key gamers in recognized product remembers. It outlines an occasion examine method that could aid readers make certain the genuine monetary impression of a product keep in mind statement. It additionally describes how one can behavior managed experiments to figure out the impact of assorted keep in mind suggestions on consumers.

The publication describes how replacement product keep in mind concepts can impact shoppers' belief of your organization's company social legitimacy in addition to their destiny deciding to buy behaviors. even though the textual content specializes in product caliber in the offer chain, it additionally sheds gentle on different resources of product hazards―sharing a wide-ranging views and present methodologies.

Show description

Read Online or Download Global Supply Chain Quality Management: Product Recalls and Their Impact (Supply Chain Integration Modeling, Optimization and Application) PDF

Best sales books

You Can't Teach a Kid to Ride a Bike at a Seminar: The Sandler Sales Institute's 7-Step System for Successful Selling

Opposite to well known revenues education, you don't need to make displays to every body who will hear. You don't must be subservient, forfeit your self-respect, or faux enthusiasm approximately your services or products. in reality, you don't need to be enthusiastic in any respect. And, you by no means need to lie!

Get Off Your Arse

Want extra appointments? desire extra revenues? want extra motivation? want no-nonsense recommendation? . .. you actually need this publication. It's a clean examine biz and networking. largely acclaimed, try out over one hundred ninety stories on Amazon for the paper model, averaging four. 9/5! GOYA is taking the company e-book international by way of hurricane.

The Certifiable Salesperson : The Ultimate Guide to Help Any Salesperson Go Crazy with Unprecedented Sales!

"If you're a salesclerk, you can find your self during this e-book. deal with it like your street map to luck and you'll be a certified shop clerk. " - Willis Turner, CSE President, revenues and advertising and marketing Executives foreign, Inc. "This action-oriented publication covers the easiest practices of most sensible revenues performers in all serious parts.

Verhandeln in Einkauf und Vertrieb: Mit System zu besseren Konditionen und mehr Profit (German Edition)

Wer in Einkauf und Vertrieb punkten will, muss in Verhandlungen das Beste für das eigene Unternehmen herausholen. Doch viele kennen keine Methodik, die ihnen zuverlässig zum Erfolg verhilft. Dieses Buch stellt ein leicht erlernbares und schnell umsetzbares Verhandlungssystem vor, mit dem es gelingt, Verhandlungspartner geschickt zu beeinflussen und auch schwierige Fälle zu meistern.

Extra info for Global Supply Chain Quality Management: Product Recalls and Their Impact (Supply Chain Integration Modeling, Optimization and Application)

Example text

Rev. 21(3): 225–240. , B. Jaggi, and B. Lin. 2004. Market overreaction to product recall revisited— The case of Firestone tires. Rev. Quant. Fin. Acctg. 23(1): 31–54. , and A. Serbian. 2005. The anatomy of the product recall message: The structure and function of product recall messages published in the UK press. J. Comm. Mgmt. 9(4): 326–338. , and M. Rhee. 2004. The role of volition in organizational learning: The case of automotive product recalls. Mgmt. Sci. 50(11): 1545–1560. , K. G. Dekimpe.

A Class B hazard exists when the risk of death or grievous injury or illness is not likely but is possible, or when serious injury or illness is likely, or when moderate injury or illness is very likely. A Class C hazard exists when the risk of serious injury or illness is not likely but is possible or when moderate injury or illness is not likely but is possible. Another way to categorize product recalls is by their initiation: involuntary or voluntary. An involuntary (also known as passive) recall is mandated by the federal or state government or one of their agencies.

2005) and examine the reaction of consumers to brand equity in the face of a product recall. Dawar (1998) argued that brand equity can potentially be devastated by a product harm crisis, forcing the firm to either undertake massive expenditures for recall, restitution, and communication or forsake the brand and not invest any further in salvage measures. Dawar (2000) described the enduring effects of a product harm crisis as dependent 26 ◾ John Z. Ni, Yina Li, and Barbara B. Flynn on consumers’ perceptions of the relevance of the crisis to key brand associations and the firm’s response to it.

Download PDF sample

Rated 4.30 of 5 – based on 46 votes